Maintenance planned on 13/05/2019 – impacted services: all internet services – region: Les Bons Villers

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start: 2019-05-13 01:00*
End: 2019-05-13 06:00*
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas: Les Bons Villers

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 17/04/2019 – impacted services: all internet services – region: Brugge : Closed

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start: 2019-04-17 01:00*
End: 2019-04-17 06:00*
Duration: up to 2h30min
Impacted services: all internet services
Affected Areas: Brugge

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 24/04/2019 – impacted services: all DSL services

Dear customers,

Proximus has planned a maintenance in order to replace backbone hardware to increase their capacity.

This maintenance may affect your services.

Please find all details below:

Start: 2019-04-24 01:00*
End: 2019-04-24 06:00*
Duration: up to 2.5 hours
Impacted services: All DSL services
Affected Areas: Brussels regions : Anderlecht, Sint-Jans-Molenbeek, Sint-Gillis, Bruxelles
Sint-Pieters-Leeuw & Drogenbos

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Outgoing mail services : Solved

Dear customers,

We are currently experiencing an outage with outgoing mail.  Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.

Please find all details below:

Start: 2019-04-06 14:52*
2019-04-08 17:27*
End: 2019-04-08 12:10*
2019-04-09 9:42*
Duration: Several days
Impacted services: Outgoing mail services
Affected Areas: All areas

EDIT 11:27*: Our Network Operations team has isolated the problem and is currently working on a fix. It seems it was caused by the DDoS attack on Saturday.

EDIT 12:10*: Our mailservers have been rebooted after a fix was deployed. Mail is working again. Our mailservers are working through backlog. If you have mails that weren’t correctly sent, please send them again.

EDIT 04/09 9:32*: We are receiving reports outbound mails are once again not working correctly. Our Network Operations team is investigating the issue.

EDIT 04/09 9:42: The issue was quickly found and solved. A change was made to aid in troubleshooting yesterday and was incorrectly reverted. No problems should reoccur.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage notification: DDoS attack on Saturday

Dear customers,

On Saturday afternoon we experienced an issue with internet services due to a large-scale DDoS attack. After investigating, it has become clear that various services, users and providers in Belgium were the target of this attack. We are working to provide better mitigation for this type of attack in the future.

We apologize for the inconveniences.

Best regards
The edpnet team


Outage: Inbound & outbound telephony

Dear customers,

UPDATE 20h05: Proximus officially communicated that since 19h everything was solved and telephony traffic should be normal.

EDIT 16h55*: Proximus has a major issue on their VOIP platform. No calls can be done between other operators & Proximus, no international calls are possible. Emergency services can ONLY be reached from the Proximus fix network (not mobile)

Due to a major outage at Proximus, we are currently experiencing an outage with incoming and outgoing telephony from/towards other providers.  It is currently being investigated by them.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2019-04-05 15:33*
End: 2019-04-05 19:00*
Duration: Approx. 3h30m
Impacted services: All telephony outside EDPNET
Affected Areas: All areas

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 24/04/2019 – impacted services: all internet services

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start: 2019-04-24 02:00*
End: 2019-04-24 07:00*
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas: Oudsbergen region : Opglabbeek & Meeuwen-Gruitrode
Brunehaut
Spa & region Jalhay

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CEST, Central European Summer Time


Maintenance planned on 15/04/2019 – impacted services: all internet services : Closed

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start: 2019-04-15 02:00*
End: 2019-04-15 07:00*
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas: Antwerp & regions Mortsel & Edegem
Mechelen & Sint-Katelijne-Waver
Charleroi regions: Sambreville, Aiseau-Presles, Tamines, Courcelles, Jemeppe-sur-Sambre
Gedinne & Daverdisse
Sint-Laureins & Assenede
Waterloo

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Storage system issue : Solved

Dear customers,

We have experienced a short storage system issue. Our customers might have noticed loss of connectivity of the following services : VPBX, hosting, mail. Our Network Operations team has investigated and solved the issue.

Please find all details below:

Start: 2019-03-22 10:00*
End: 2019-03-22 10:10*
Duration: 10 minutes
Impacted services: VPBX, mail, hosting
Affected Areas: all

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 10/04/2019 – impacted services: all internet services – region: Brussels & Malmedy : Closed

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start: 2019-04-10 02:00*
End: 2019-04-10 07:00*
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas: Brussels regions: Bruxelles, Koekelberg, Sint-Jans-Molenbeek, Ganshoren, Jette
Malmedy

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time