Pro-active Maintenance planned on 15/05/2018 22:00 – impacted services: Telephony

Dear customers,

Edpnet has planned works to both maintain the quality and improve the stability of our telephony service.

This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance.

We will try to minimize the downtime as much as possible.

Please find all details below:

Start: 2018-05-15 22:00*
End: 2018-05-16 00:00*
Duration: 2h
Impacted services: Telephony
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony issue: Solved

Dear customers,

We have experienced an outage with our telephony services. Some reachability issues had occurred.  Our Network Operations team has provided a solution.

Please find all details below:

Start: 2018-05-15 09:40*
End: 2018-05-15 11:55*
Duration: 2h15min
Impacted services: Telephony
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time



Outage: Telephony: some Incoming/Outgoing calls fail: Solved

Dear customers,

We have experienced an issue with some incoming and outgoing calls.  This outage has been solved by our Network Operations Team.

Please find all details below:

Start: 2018-04-20 10:53*
End 2018-04-20 18:14*
Duration: 7h21min
Impacted services: Incoming/outgoing calls
Affected Areas: Fix Telephony

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: Outgoing and incoming telephony: Solved

Dear customers,

We have experienced a capacity issue with incoming and outgoing telephony.  This outage has been solved by our Network Operations Team. The maintenance of the coming night will help us avoid such issues in future.

Please find all details below:

Start: 2018-04-13 14:30*
End: 2018-04-13 17:00*
Duration: 2h30min
Impacted services: Outgoing and incoming telephony
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 26/03/2018 – Impacted services: Telephony: Closed

Dear customers,

Edpnet has planned works to both maintain the quality and improve the stability of our telephony service.

This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance.

We will try to minimize the downtime as much as possible.

Please find all details below:

Start: 2018-03-26 23:00*
End: 2018-03-27 00:20*
Duration: 5 minutes
Impacted services: Telephony
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: VPBX Telephony: Solved

Dear customers,

We have experienced an outage with our VPBX due to a power outage in a server rack in the data center at Brussels. Our NOC has relocated affected virtual machines to the alternate data center and servers.

Please find all details below:

Start: 2018-02-12 16:10*
End: 2018-02-12 16:50*
Duration: 40minutes
Impacted services: VPBX
Affected Areas: all

Update: 12-02-2018 16:35 : Start VPBX’s recovery initiated, estimated time of repair: 15minutes

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony vPBX: Solved

Dear customers,

We have experienced an issue on one of our volumes due to a faulty port.  Our Network Operations team has resolved the issue by moving the affected volume.

Please find all details below:

Start: 2017-11-30 13:23*
End: 2017-11-30 14:36*
Duration: 1h13
Impacted services: vPBX
Affected Areas: vPBX clients

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: Outgoing and incoming telephony: Closed

Dear customers,

We are currently experiencing an issue with outgoing telephony.  We have started sending outgoing calls via alternative operators in order to minimize the impact.  Our Network Operations team is investigating this issue.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-11-23 12:03*
End: 2017-11-23 14:42*
Duration: 2 hours and 39 minutes
Impacted services: Outgoing and incoming telephony
Affected Areas: All areas

 

Update 23/11/2017 15:15 :  The issue was resolved, both incoming and outgoing calls pass through normal again.

Update 23/11/2017 14:44 :  Due to recovery works, capacity on incoming telephony is low.  We are looking into it with the highest priority.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: Incoming telephony: Solved

Dear customers,

We are currently experiencing an issue with incoming telephony.  Our Network Operations team is investigating this issue.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-11-21 09:36*
End: 2017-11-21 14:23*
Duration: 5 hours and 47 minutes
Impacted services: Incoming telephony
Affected Areas: All areas


Update 21/11/2017 15:46
: The issue is resolved, all links are up and incoming calls are arriving again. We are talking to Proximus on avoiding this from happening in the future.

Update 21/11/2017 13:49 : Proximus technician is trying to restore power by placing a temporary solution while an intervention is ongoing by Interxion on their power equipment.

Update 21/11/2017 11:43 : A power outage following a Proximus maintenance at Interxion, Zaventem took down various inbound links from Proximus to our network. Proximus has dispatched a technician to investigate and repair.

Further details on the estimated duration will be released as soon as possible.

We apologize for the inconveniences.

Best regards
The edpnet team