Outage: Internet connectivity IPv6: Solved

Dear customers,

We have experienced an outage with our internet service connectivity for IPv6 users.  Our Network Operations team has investigated this outage and provided a solution.

In order to restore your IPv6 connectivity, please, reboot your CPE.

Below the details of the outage:

Start: 2018-04-03 15:45*
End: 2018-04-04 09:32*
Duration: 17h47min
Impacted services: IPv6 Connectivity
Affected Areas: All areas: IPv6 active users reconnecting during this period

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Internet services: region Liège: Solved

Dear customers,

We have experienced an outage with Internet services due to a short power outage in the Liège region.

Please find all details below:

Start: 2018-03-15 13:35*
End: 2018-03-15 14:10*
Duration: 35 minutes
Impacted services: Internet services
Affected Areas: Liège region : 41

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Internet connection: region Antwerp, Limburg, Flemish Brabant: Solved

Dear customers,

We have experienced an outage with Internet services due to a power maintenance at the data center at Brussels.

Please find all details below:

Start: 2018-02-12 07:08*
End: 2018-02-12 07:18*
Duration: 10minutes
Impacted services: Internet
Affected Areas: region Antwerp, Limburg, Flemish Brabant: 03CEN 03, 011, 012, 013, 014, 015, 016, 089

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: VPBX Telephony: Solved

Dear customers,

We have experienced an outage with our VPBX due to a power outage in a server rack in the data center at Brussels. Our NOC has relocated affected virtual machines to the alternate data center and servers.

Please find all details below:

Start: 2018-02-12 16:10*
End: 2018-02-12 16:50*
Duration: 40minutes
Impacted services: VPBX
Affected Areas: all

Update: 12-02-2018 16:35 : Start VPBX’s recovery initiated, estimated time of repair: 15minutes

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Info: No Impact : Proximus fiber cut Walloon Brabant, Hainaut: Solved

Dear customers,

We noticed an outage on a fiber connecting region Walloon Brabant, Hainaut. There is redundancy for the impacted area so none of our clients should experience any issues on their connection, the traffic is protected.

The fiber connection was restored on 20/12 at 16:58.

Please find all details below:

Start: 2017-12-20 03:20*
End: 2017-12-20 16:58*
Duration: 13h38
Impacted services: None
Affected Areas: Walloon Brabant, Hainaut: 71GIL: 010, 060, 064, 065, 067, 068, 069, 071

 

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Internet Region West and East Flanders: Solved

Dear customers,

We have experienced a partial power failure which caused an Internet Service issue in Region West and East Flanders.

Please find all details below:

Start: 2017-12-19 12:05*
End: 2017-12-19 12:23*
Duration: 18 min
Impacted services: Internet/Telephony
Affected Areas: West/East Flanders: 91GEN: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09

Update 19/12/2017 12:26 : Technician is on his way to investigate the situation on site.

Update 19/12/2017 12:36 : Outage cleared, power issue solved.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Internet Service Brussels Region : Solved

Dear customers,

We have experienced an outage with internet connectivity in Brussels region yesterday evening. There were 2 short offline periods: 18:02 – 18:10 and 19:35 – 19:43

Our Network Operations team will investigate the cause of these two short interruptions.

Please find all details below:

Start – End: 2017-12-04 18:02* – 2017-12-04 18:10*
Start – End: 2017-12-04 19:35* – 2017-12-04 19:43*
Duration: 8 min and 8min
Impacted services: Internet Connectivity
Affected Areas: 02 Brussels Region

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony vPBX: Solved

Dear customers,

We have experienced an issue on one of our volumes due to a faulty port.  Our Network Operations team has resolved the issue by moving the affected volume.

Please find all details below:

Start: 2017-11-30 13:23*
End: 2017-11-30 14:36*
Duration: 1h13
Impacted services: vPBX
Affected Areas: vPBX clients

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: VPBX services: Solved

Dear customers,

We have experienced a major server crash on one of our VPBX servers.  Our Network Operations team has resolved the issue by forcing a hard reboot on the affected server. The service was down for +/-10 minutes during booting time.

Please find all details below:

Start: 2017-11-28 09:50
End: 2017-11-28 10:00
Duration: 10 minutes
Impacted services: VPBX
Affected Areas: VPBX (partial)

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony: Solved

Dear customers,

We have experienced an outage with our telephony services.

Please find all details below:

Start: 2017-10-17 09:28*
End: 2017-10-17 11:22*
Duration: 1hour 54minutes
Impacted services: Telephony
Affected Areas: All

Update 17/10/2017: 22:30 : Soip Switch reboot done. We are looking into the root cause of the outage to avoid it in the future.

Update 17/10/2017: 16:57 : Proximus confirms our link is back up. Our SoIP switch will be rebooted at 22:30*

Update 17/10/2017: 11:28 : We have been provided with a temporary reroute of telephony traffic until the link that is down has been fixed.

Update 17/10/2017: 10:24 :  Our NOC team is working together with Proximus and our voice system supplier to resolve the issue.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time