Outage: VoIP telephony / SIP trunking

Dear customers,

We’ve experienced an outage with VoIP/SIP services due to a fault of one of our telephony switches. For this moment the outage is solved. All services are up and running.

Please find all details below:

Start: 2015-10-25 23:45
End: 2015-10-26 10:30
Duration: 11 hours
Impacted services: VoIP telephony / SIP trunking
Affected Areas: All VoIP/SIP trunking customers in Belgium

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Inbound calls for all SIP Trunk customers

Dear customers,

We’ve experienced an issue with inbound SIP Trunk calls. There was an error in the closing record which has been fixed successfully.

Please find all details below:

Start: 2015-10-16 11:50 AM*
End: 2015-10-16 12:40 AM*
Duration: 50 min
Impacted services: Inbound calls for all SIP Trunk customers
Affected Areas: All calls to destinations starting with 05012xxxxx up to 099xxxxxxx

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Problemen Mailservers

Beste klanten,

Er werd een storing gemeld met onze mailservers. Na onderzoek bleek dit een probleem te zijn met de verbinding naar de opslagruimte.

Alle services werken nu terug normaal.

Met vriendelijke groeten,
Het edpnet Team


Issue mailserver

Dear customers,

We are currently investigating issues with our mailservers. These are estimated to be resolved in 5-10 minutes.

Update 10:40 AM: There was an issue with the connection between the storage servers and the mailservers. Everything is back in service now.

We apologize for the inconvenience

The edpnet team

*All times are listed in CET, Central European Time


13 November – Speed issues in Antwerp, Limburg and Flemish Brabant

Update: Services are restored, there was a cabling issue in the collocation center.

Dear customers,

One of the access lines between the Proximus network and our network is currently down. As a result of this outage, all traffic is automatically rerouted.
Customers in the regions Antwerp, Limburg, and parts of Flemish Brabant may encounter slower internet speeds (packet loss and a higher latency) during this rerouting.

A Proximus technician will go onsite to resolve the issue.

Description: 
Start: 2014-11-13 09:04 AM*
End: 2014-11-13 11:19 AM*
Impacted services: Internet services in the above mentioned regions.

We apologize for the inconvenience

The edpnet team

*All times are listed in CET, Central European Time


23 October – Packet-loss due to DDOS attacks

Dear customers,

Edpnet has experienced a massive DDOS attack on several parts on its network. This has caused a lot of its links to experience heavy packet-loss. Everything has been redirected to reduce further impact. All traffic has been normalized.

Description:
Start: 2014-10-22 22:40 PM
End: 2014-10-23 Between 07:00-08:00 PM (Towards Amsterdam & Russia)
End: 2014-10-23 08:20 PM (Traffic towards Brussels)
Impacted services: All traffic may have experienced packet-loss

(Dates have been corrected)

We apologize for the inconvenience

The edpnet team


17 October – VOIP Switch fail

Update 14:07 : The issue has been resolved.

Dear customers,

One of our VoIP switches has failed. The backup switch has taken over. If you are using a trunk, please prioritize calls via 212.71.16.196. If you are a Cloud PBX customer, please call our helpdesk via 03 265 67 00 to do this for you.

Description: VoIP switch failure
Start: 2014-10-17 13:55 PM
End: 2014-10-17 14:07 PM
Impacted services: edpnet SIP Trunks (Please use the backup server)

We appologize for the inconvenience

The edpnet team



4 April 2014

Dear customers,

Our DNS servers are currently being used in a DNS amplification attack. Our NOC is currently doing its best to block off as much as possible.

You may have issues reaching some websites during this attack. It’s best to retry again when a lookup fails.

We apologize for the inconvenience.


19 February 2014 – Telephony issue

Update 15:25
We have restarted our systems, everything is back up and running. We are looking into the cause with our supplier.

Dear customers,

Since 2:30 we are having a problem with Voip and SIP trunks, including our own telephone systems. We are currently not or difficult to reach via telephone.

Our network team is currently trying to resolve this issue as soon as possible.

More news will follow.