Outage: Internet Service Brussels Region : Solved

Dear customers,

We have experienced an outage with internet connectivity in Brussels region yesterday evening. There were 2 short offline periods: 18:02 – 18:10 and 19:35 – 19:43

Our Network Operations team will investigate the cause of these two short interruptions.

Please find all details below:

Start – End: 2017-12-04 18:02* – 2017-12-04 18:10*
Start – End: 2017-12-04 19:35* – 2017-12-04 19:43*
Duration: 8 min and 8min
Impacted services: Internet Connectivity
Affected Areas: 02 Brussels Region

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony vPBX: Solved

Dear customers,

We have experienced an issue on one of our volumes due to a faulty port.  Our Network Operations team has resolved the issue by moving the affected volume.

Please find all details below:

Start: 2017-11-30 13:23*
End: 2017-11-30 14:36*
Duration: 1h13
Impacted services: vPBX
Affected Areas: vPBX clients

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Info: Wireless network WPA2 vulnerability

Dear customers,

We would like to inform you about the recently noticed WPA2 vulnerability.

AVM analyzed the wireless security breach known as “Krack” which allows an attacker to perform a so-called man-in-the-middle-attack on clients who are trying to connect to a wireless LAN network. However, they consider their devices safe and stress out that the possibility of such an attack actually happening is quite insignificant since there are very specific conditions that must be met by the attacker to do the attack.

More information can be found on the following support site article:

https://www.edpnet.be/en/support/troubleshooting/internet/wireless-network-wpa2-vulnerability.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Info: Spam/Phishing

Dear customers,

We would like to inform you about a spam wave that is coming from @edpnet.be domain aimed at both customers and non-customers. The source seems to be a botnet.

The email contains the subject “Server Violation”/”Emailed Invoice” and an attachment/spam link.

Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/phishing.html#edpnet

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Outage: Telephony: Solved

Dear customers,

We have experienced an outage with our telephony services.

Please find all details below:

Start: 2017-10-17 09:28*
End: 2017-10-17 11:22*
Duration: 1hour 54minutes
Impacted services: Telephony
Affected Areas: All

Update 17/10/2017: 22:30 : Soip Switch reboot done. We are looking into the root cause of the outage to avoid it in the future.

Update 17/10/2017: 16:57 : Proximus confirms our link is back up. Our SoIP switch will be rebooted at 22:30*

Update 17/10/2017: 11:28 : We have been provided with a temporary reroute of telephony traffic until the link that is down has been fixed.

Update 17/10/2017: 10:24 :  Our NOC team is working together with Proximus and our voice system supplier to resolve the issue.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Info: service optimization

Dear customers and partners,

With reference to the outages happened at the end of September/the beginning of October 2016 (the details can be found here), we would like to inform you that one more maintenance on edpnet side has been finished successfully to improve our service: a permanent B-power feed has been installed in our data center in Sint-Niklaas. This B-feed is configured with a separate UPS and emergency power generator, providing the highest possible power redundancy possible for our critical equipment.

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Maintenance planned on 04/09/2017 – impacted services: xDSL in Brussels region: Closed

Dear customers,

To ensure that your communication solution continues to function flawlessly, Proximus will shortly be carrying out works on its network.

This maintenance may affect your services.

Please find all details below:

Start: 2017-09-04 00:00*
End: 2017-09-04 02:00*
Duration: 15 minutes
Impacted services: xDSL connection
Affected Areas: Brussels region : 02STR

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 22/08 – impacted services: xDSL connection: Closed

Dear customers,

Proximus has planned a maintenance in order to ensure the communication solution continues to function flawlessly.

This maintenance may affect your services.

Please find all details below:

Start: 2017-08-22 05:00*
End: 2017-08-22 11:00*
Duration: 02:00
Impacted services: xDSL connection

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Internet & Telephony: Solved

Dear customers,

We have experienced an outage with internet & telephony services.  Our Network Operations team has investigated this outage. There was a power surge at Interxion Brussels which made our main server to reboot.

Please, note that it may take some time for all the connections to be reestablished.

Please find all details below:

Start: 2017-08-07 13:19*
End: 2017-08-07 13:25*
Duration: 00:06
Impacted services: Internet & Telephony
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 23/05/2017 – impacted services: Internet, telephony: Closed

Dear customers,

Edpnet has planned works in our domain to maintain the quality of the services we provide.

This maintenance may affect your connection. You will experience a short disconnect during the given time.

Please, find all details below:

Start: 2017-05-23 02:00
End: 2017-05-23 03:00
Duration: 15 minutes
Impacted services: Internet, Telephony
Affected Areas: Brussels, Antwerp, Limburg, Flemish Brabant, West and East Flanders

02, 03, 011, 012, 013, 014, 015, 016, 089, 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time