Maintenance planned on 14/8/2018: Telephony

Dear customers,

Edpnet has planned a maintenance in order to ensure the quality of our telephony.

This maintenance may affect your services, but no impact is expected.

Please find all details below:

Start: 2018-08-14 5:30*
End: 2017-08-14 6:30*
Duration: 1 hour
Impacted services: Telephony
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 10/08/2018 – impacted services: internet connectivity – area: Liege/Charleroi: Closed

Dear customers,

Edpnet has planned a maintenance in order to migrate some links.

This maintenance may affect your services. Multiple reconnections might occur during the reconfiguration.

Please find all details below:

Start: 2018-08-10 03:00*
End: 2018-08-10 05:00*
Duration: 2 hours
Impacted services: internet connectivity
Affected Areas: Liege, Namur, province of Luxembourg/Charleroi, Walloon Brabant, Hainaut: 41GRE and 71GIL

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 11/07/2018 between 03:00 and 06:00- impacted services: NL Internet connection

Dear customers,

Edpnet has planned a maintenance in order to move links to optimize our redundancy and to allow for future upgrades.

This maintenance may affect your services. The internet sessions will be lost for about 10minutes during the move.

Please find all details below:

Start: 2018-07-11 03:00*
End: 2018-07-11 06:00*
Duration: 3hours
Impacted services: Internet connectivity
Affected Areas: All Netherland connections

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Info: Remote users on Fritz!Box

Dear customers,

We would like to inform you about the recent hacking activity that has been/ is occurring on Fritz!Boxes with remote user access. Due to said hacks, we were forced to remove remote user configurations.

When you are in need of a remote user, please, be sure to configure a strong password on it. A combination of at least 6 characters including capital letters, small letters, digits, symbols can be used preferably in disorder. An online random password generator can help you out with the search for a strong, safe password.

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Maintenance planned on 20/06/2018 – impacted services: Brussels : All: Closed

Dear customers,

Edpnet had planned a maintenance in order to migrate our 02STR, Brussels VLAN. The maintenance has been finished successfully.

Please find all details below:

Start: 2018-06-20 04:00*
End: 2018-06-20 06:00*
Duration: 2hours
Impacted services: All
Affected Areas: 02STR : Brussel

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 09/06/2018

Dear customers,

Edpnet has planned a maintenance on our voice switches to improve our telephony services.

We will try to minimize the impact as much as possible.

Please find all details below:

Start: 09.06.2018 01:00*
End: 09.06.2018 03:00*
Duration: 2 hours
Impacted services: Telephony
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Pro-active Maintenance planned on 15/05/2018 22:00 – impacted services: Telephony

Dear customers,

Edpnet has planned works to both maintain the quality and improve the stability of our telephony service.

This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance.

We will try to minimize the downtime as much as possible.

Please find all details below:

Start: 2018-05-15 22:00*
End: 2018-05-16 00:00*
Duration: 2h
Impacted services: Telephony
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony issue: Solved

Dear customers,

We have experienced an outage with our telephony services. Some reachability issues had occurred.  Our Network Operations team has provided a solution.

Please find all details below:

Start: 2018-05-15 09:40*
End: 2018-05-15 11:55*
Duration: 2h15min
Impacted services: Telephony
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Internet connection: region Antwerp, Limburg, Flemish Brabant: Solved

Dear customers,

We have experienced an outage with Internet services due to a power maintenance at the data center at Brussels.

Please find all details below:

Start: 2018-02-12 07:08*
End: 2018-02-12 07:18*
Duration: 10minutes
Impacted services: Internet
Affected Areas: region Antwerp, Limburg, Flemish Brabant: 03CEN 03, 011, 012, 013, 014, 015, 016, 089

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Info: No Impact : Proximus fiber cut Walloon Brabant, Hainaut: Solved

Dear customers,

We noticed an outage on a fiber connecting region Walloon Brabant, Hainaut. There is redundancy for the impacted area so none of our clients should experience any issues on their connection, the traffic is protected.

The fiber connection was restored on 20/12 at 16:58.

Please find all details below:

Start: 2017-12-20 03:20*
End: 2017-12-20 16:58*
Duration: 13h38
Impacted services: None
Affected Areas: Walloon Brabant, Hainaut: 71GIL: 010, 060, 064, 065, 067, 068, 069, 071

 

Best regards
The edpnet team

*All times are listed in CET, Central European Time