Outage: Voice services (solved)

Dear customers,

We have experienced an outage with incoming voice traffic. The outage has been solved.

Please, find the details below.

Start: 2016-10-06 01:46*
End: 2016-10-06 10:57*
Duration: 9:11
Impacted services: All voice traffic
Affected Areas: all areas

Update 11:26: all voice services are restored and are fully operational. There are still issues with redundancy, but we are working on this with the highest priority. No further unannounced voice issues should occur.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Webmail

Dear customers,

We have experienced an outage with our webmail service. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-10-05 05:30*
End: 2016-10-05 09:25*
Duration: Approx. 4 hours
Impacted services: Webmail
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Voice issues (closed)

Dear customers,

We are experienced an outage with some voice services. A database issue occurred probably due to the power issues last Monday. The database has been restored.

Please find all details below:

Start: 2016-10-05 7:44*
End: 2016-10-05 8:06*
Duration: 22 min
Impacted services: Voice services
Affected Areas: All Areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: Internet connectivity issues

Dear customers,

We have experienced a DDoS attack. The attack is under investigation by our NOC team. The DDoS target has been found and disabled. The issue is solved. We are researching how to mitigate future attacks.

Please find all details below:

Start: 2016-10-02 23:30*
End: 2016-10-03 09:30*
Duration: 10 hours, intermittent disconnects
Impacted services: All DSL services
Affected Areas: 03WIB, 03TEM, 03KAP, 03CEN, 11NER, 11TRU, 11HSW, 16HSR, 89GEN, 03WIL, 13TES, 14BAL, 11HSZ, 03BOO, 03KON, 14HER, 14TUR, 16AAR

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 04/10/16 – impacted services: cloud telephony and colocation service

Dear customers,

Edpnet has performed a maintenance last night in order to install new UPS-device in our data-center in Sint-Niklaas. This has been done to avoid power loss in the future.

This maintenance is finished successfully.

Please find all details below:

Start: 2016-10-04 00:00 AM*
End: 2016-10-04 02:00 AM*
Duration: 2 hours
Impacted services: Cloud telephony and colocation service
Affected Areas: all

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: mail

Dear customers,

We have experienced an outage with our mail server. For now all mail systems are running again.

Please find all details below:

Start: 2016-09-27 15:00*
End: 2016-09-27 15:42*
Duration: 42 minutes
Impacted services: mail
Affected Areas: all

Update 27/09/2016 – 16-00: Mail service is fully restored.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 25/08 – impacted services: online backup: Closed

Dear customers,

The sheduled maintenance has been done.

Our Acronis Cloud Backup server would be unavailable for an extended period due to maintenance.

Impact: customers using backups will not be able to save / restore backups during this time.

This maintenance may affect your services.

Please find all details below:

Start: 2016-08-25 10:00*
End: 2016-08-25 16:00*
Duration: 3-4 hours
Impacted services: Online backup
Affected Areas: Online backup

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Service degradation / High latency

Dear customers,

We are currently experiencing an outage with internet services, due to paths cut between Brussels and Amsterdam. Traffic is rerouted but customers may notice a service degradation and high latency. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-08-11 11:46 AM
End: n/a
Duration: n/a
Impacted services: all internet services: possible quality degradation, high latency
Affected Areas: all zones

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time

 

Update 22:45 – Issue solved. Traffic is taking the normal path again.


Outage: telephony

Dear customers,

We are currently experiencing an outage with telephony services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-08-08 02:30 PM
End: 2016-08-08 04:00 PM
Duration: 1 h 30 min
Impacted services: telephony
Affected Areas: all

Update 15h40 : Currently almost all calls are working. Permanent fix expected within a few minutes

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: all data services (internet, telephony, …)

Dear customers,

We have experienced an outage with DSL services impacted by the maintenance of last night. For most customers, the problem was solved when they restarted their modems. The outage has been fixed by our NOC team.

Please find all details below:

Start: 2016-06-07 2:09 AM*
End: 2016-06-07 9:47 AM*
Duration: 7,5 hours
Impacted services: All data services
Affected Areas: All DSL customers in Belgium

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time