Maintenance planned on 10/08/2018 – impacted services: internet connectivity – area: Liege/Charleroi: Closed

Dear customers,

Edpnet has planned a maintenance in order to migrate some links.

This maintenance may affect your services. Multiple reconnections might occur during the reconfiguration.

Please find all details below:

Start: 2018-08-10 03:00*
End: 2018-08-10 05:00*
Duration: 2 hours
Impacted services: internet connectivity
Affected Areas: Liege, Namur, province of Luxembourg/Charleroi, Walloon Brabant, Hainaut: 41GRE and 71GIL

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Info: Remote users on Fritz!Box

Dear customers,

We would like to inform you about the recent hacking activity that has been/ is occurring on Fritz!Boxes with remote user access. Due to said hacks, we were forced to remove remote user configurations.

When you are in need of a remote user, please, be sure to configure a strong password on it. A combination of at least 6 characters including capital letters, small letters, digits, symbols can be used preferably in disorder. An online random password generator can help you out with the search for a strong, safe password.

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Maintenance planned on 20/06/2018 – impacted services: Brussels : All: Closed

Dear customers,

Edpnet had planned a maintenance in order to migrate our 02STR, Brussels VLAN. The maintenance has been finished successfully.

Please find all details below:

Start: 2018-06-20 04:00*
End: 2018-06-20 06:00*
Duration: 2hours
Impacted services: All
Affected Areas: 02STR : Brussel

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 09/06/2018

Dear customers,

Edpnet has planned a maintenance on our voice switches to improve our telephony services.

We will try to minimize the impact as much as possible.

Please find all details below:

Start: 09.06.2018 01:00*
End: 09.06.2018 03:00*
Duration: 2 hours
Impacted services: Telephony
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony: Solved

Dear customers,

We had experienced an outage with Telephony services. There was some delay in connecting calls, some calls failed. Our Network Operations team has solved the issue.

Please find all details below:

Start: 2018-06-04 09:00*
End: 2018-06-04 11:10*
Duration: 2h10
Impacted services: Telephony
Affected Areas: all

Update: 2018-06-04 10:25 Repair Database ongoing

Update: 2018-06-04 09:41 Core switch reboot done

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 07.06.2018 – impacted services: Telephony – (CANCELLED)

Dear customers,

Edpnet has planned a maintenance on our voice switches. Internal infrastructural works will be performed.

We will try to minimize the impact as much as possible.

Please find all details below:

Start: 07.06.2018 23:00
End: 08.06.2018 2:00
Duration: 3 hours
Impacted services: Telephony
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 28.05.2018 23:00 – impacted services: Telephony

Dear customers,

Edpnet has planned a maintenance on our voice switches.

We will try to minimize the impact as much as possible.

Start: 2018-05-28 23:00*
End: 2018-05-29 01:00*
Duration: 2 hours
Impacted services: Telephony
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Pro-active Maintenance planned on 23/05/2018 23:00 – impacted services: Telephony

Dear customers,

Edpnet has planned works to both maintain the quality and improve the stability of our telephony service.

This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance.

We will try to minimize the downtime as much as possible.

Please find all details below:

Start: 2018-05-23 23:00*
End: 2018-05-24 00:00*
Duration: 1h
Impacted services: Telephony
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony capacity issues: Solved

Dear customers,

We have experienced an outage with the capacity of our telephony servers. Our Network Operations team has found the issue, the servers have been rebooted.

Please find all details below:

Start: 2018-05-18 12:12*
End: 2018-05-18 12:31*
Duration: 19min
Impacted services: Incoming /outgoing calls
Affected Areas: all

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Pro-active Maintenance planned on 15/05/2018 22:00 – impacted services: Telephony

Dear customers,

Edpnet has planned works to both maintain the quality and improve the stability of our telephony service.

This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance.

We will try to minimize the downtime as much as possible.

Please find all details below:

Start: 2018-05-15 22:00*
End: 2018-05-16 00:00*
Duration: 2h
Impacted services: Telephony
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time