Field interventions in the Brussels region

UPDATE 25/11/2015:

Dear customer

We would like to inform you that Proximus has decided to restart executing provisioning field interventions for all products in all 19 Brussels communities and Vilvoorde, as from Wednesday 25/11/2015.

Pending orders of previous days remain under close monitoring by the Provisioning teams.

We apologise for the inconvenience the measures of the previous days might have caused and thank you for your understanding.

 

Dear customer

Due to exceptional security measures advised by the Belgian authorities, we were informed this morning that Proximus has decided that no field interventions will be executed until further notice in the Brussels region. This applies to all 19 Brussels communities and Vilvoorde.

However Proximus repair activities will be executed as usual.

Meanwhile the edpnet installation team will continue with field interventions in the Brussels region.

We will keep you informed when all activities will be resumed.

We apologize for the caused inconveniences.

 


Outage: Antwerp, Limburg, Flemish Brabant capacity issues (solved)

Dear customers,

We were experiencing an outage with DSL customers in the Antwerp, Limburg, Flemish Brabant region. The outage is solved by our NOC team. A planned maintenance reduced the bandwith capacity on our network due to a misconfiguration,  this misconfiguration will be rectified to avoid this issue in the future.

Please find all details below:

Start: 2015-11-20 00:20*
End: 2015-11-20 04:20*
Duration: 4:00
Impacted services: DSL throughput
Affected Areas: 03CEN: 03, 011, 012, 013, 014, 015, 016, 089

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Liège, Namur, province of Luxembourg some areas (solved)

Dear customers,

We were experiencing an outage with DSL and voice in Liège, Namur, and the province of Luxembourg. The outage is solved by our NOC team.

Please find all details below:

Start: 2015-11-20 02:00*
End: 2015-11-20 07:30*
Duration: 05:30
Impacted services: DSL, Voice
Affected Areas: 41GRE: 019, 04, 061, 062, 063, 080, 081, 082, 083, 084, 085, 087

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Short connectivity drop – Walloon area

Dear customers,

We have experienced a short connectivity drop in the Walloon area due to faulty cabling. This was rectified immediately.

Please find all details below:

Start: 2015-11-17 14:30 AM*
End: 2015-11-17 14:32 AM*
Duration: +/- 1 minute
Impacted services: All edpnet services (internet, telephony, hosting, mail, …)
Affected Areas: Internet and Telephony: Walloon area,
Webhosting: general outage

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Edpnet numbers are unreachable from outside networks (solved)

Dear customers,

We are currently experiencing an outage with our voice services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Updates:

The problem is solved by resetting all incoming voice channels in cooperation with proximus.

Start: 2015-11-13 19:40*
End: 2015-11-13 21:24*
Duration: TBC
Impacted services: All voice services
Affected Areas: All Areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 16/11 for Charleroi region

Dear customers,

Edpnet has planned a maintenance in order to perform a software upgrade on the equipment.

This maintenance may affect your services.

Please find all details below:

Start: 2015-11-16 00:00 AM*
End: 2015-11-16 06:00 AM*
Duration: Approx. 10 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: Charleroi region: 071

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 03/11 for Flemish region

Update 03/11 – The maintenance has been successfully completed

Dear customers,

To ensure that your data solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This work may have an impact on your data communications.

This maintenance may affect your services.

Please find all details below:

Start: 2015-11-03 05:50 AM*
End: 2015-11-03 06:10 AM*
Duration: 5 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: West and East Flanders: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 04/11 for Flemish region

Update 04/11 – The maintenance has been successfully completed

Dear customers,

Edpnet has planned a maintenance in order to perform a software upgrade on the equipment.

This maintenance may affect your services.

Please find all details below:

Start: 2015-11-04 05:50 AM*
End: 2015-11-04 06:10 AM*
Duration: 5 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: West and East Flanders: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 2/11 for Flemish and Brussels regions – impacted services: All edpnet services

Update 02/11 – The maintenance has been successfully completed. You can find additional information about upcoming maintenance in West and East Flanders in our issue blog. 

Dear customers,

Edpnet has planned a maintenance in order to perform a software upgrade on the equipment.

This maintenance may affect your services.

Please find all details below:

Start: 2015-11-02 05:30 AM*
End: 2015-11-02 06:30 AM*
Duration: 5 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: Brussels: 02
Antwerp, Limburg, Flemish Brabant: 03, 011, 012, 013, 014, 015, 016, 089
West and East Flanders: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 16/11 – impacted services: DSL services in Gilly (Charleroi)

Dear Customer,

To ensure that your data solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This work may have an impact on your data communications.

Please find all details below:

Start: 2015-11-16 00:00 AM*
End: 2015-11-16 06:00 AM*
Duration: 10 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: Gilly (Charleroi) : 071

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time