Outage: Outgoing telephony (Solved)

Dear customers,

We are currently experiencing an outage with outbound telephony.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-06-13 11:55*
End: 2017-06-13 14:25*
Duration: 2h30m
Impacted services: Outgoing telephony
Affected Areas: All areas

Update 13:30: Our NOC-team has found the cause of the issue and is currently working to resolve it. We are working to minimize the impact. Edpnet telephony (VOIP) customers and virtual PBX customers are not impacted. We are aiming for an expected time of resolution of 1 hour from now.

Update 14:25: The telephony database has been rebuilt and telephony has been successfully tested with some impacted customers. Please contact us if you are still experiencing any issues and have already rebooted your hardware.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time

Maintenance planned on 23/05/2017 – impacted services: Internet, telephony: Closed
Outage: Power outage datacenter Sint-Niklaas – No impact : Closed

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