Maintenance planned on 05/10/2017 – no impact expected: Closed

Dear customers,

Edpnet has planned a maintenance on one of our voice switches.

This maintenance should not affect any services.

Please find all details below:

Start: 2017-10-05 23:00*
End: 2017-10-06 02:00*
Duration: Up to 3 hours
Impacted services: No impact expected
Affected Areas: All areas

Update: 2017-10-06 11:00: Everything went fine, we keep monitoring our voice servers.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony: Solved

Dear customers,

We have experienced an outage with our Telephony services.  Our Network Operations team has worked together with our Voice System Supplier to provide a solution.

Please find all details below:

Start: 2017-10-02 10:10*
End: 2017-10-02 12:33*
Duration: 2h23
Impacted services: Telephony
Affected Areas: All

Update: 2017-10-02 11:40: We will be performing a switch reboot at 12:10* on 02/10 to implement the necessary changes on our telephony network.

Update: 2017-10-02 12:40: The reboot was successful, we will closely monitor the situation.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony: Solved

Update: 2017-29-09 14:10: We confirm that the capacity issues have been solved. Small maintenance works will be conducted during the weekend.

Update: 2017-29-09 11:50: We are experiencing issues with the capacity due to yesterday’s outage.  Our Network Operations team is working together with Voice System Supplier to resolve the issue.

Update: 2017-09-28 16:40 : The outage has been resolved. All SoIPs are back online, traffic flow is normal and the transmission issue has been cleared.

Update: 2017-09-28 16:15 : Our SoIP2 is back online, the telephony traffic flow is getting better. The transmission issue with Proximus is still persisting, we are working with them to get it solved asap.

Update: 2017-09-28 15:15 : Our active servers reached capacity due to a transmission issue with Proximus we encountered. Our Network Operations team is working to provide a fix. Works on SoIP2 are also still in progress.

Update: 2017-09-28 11:50 : Network Operations team is working together with Voice System Supplier to resolve the issue on our SoIP 2. Traffic has been rerouted towards our active SoIPs 1 and 3. Channel capacity issue has been solved. Database repair is in progress.

Update: 2017-09-28 11:20 : Network Operations team is looking into a fix to improve the outgoing/incoming traffic flow on our active SoIPs.

Update: 2017-09-28 10:50 : Network Operations team has made some adjustments to reroute telephony traffic towards our other servers, however, due to the change, we reached a capacity issue of our other SoIP servers.

Dear customers,

We have experienced an outage with our Telephony services due to an issue with one of our SoiP servers.

Please find all details below:

Start: 2017-09-28 09:51*
End: 2017-09-28 16:40*
Duration: 6hours 49minutes
Impacted services: Incoming/Outgoing Calls
Affected Areas: all

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Inbound Telephony in The Netherlands: Solved

Dear customers,

We have experienced an outage concerning inbound telephony in the Netherlands. Our Network Operations team has provided the solution.

Please find all details below:

Start: 2017-07-26 10:30*
End: 2017-07-28 11:10*
Duration: 1:21:40:00
Impacted services: Inbound telephony
Affected Areas: all Netherlands voip service

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Outgoing telephony (Solved)

Dear customers,

We are currently experiencing an outage with outbound telephony.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-06-13 11:55*
End: 2017-06-13 14:25*
Duration: 2h30m
Impacted services: Outgoing telephony
Affected Areas: All areas

Update 13:30: Our NOC-team has found the cause of the issue and is currently working to resolve it. We are working to minimize the impact. Edpnet telephony (VOIP) customers and virtual PBX customers are not impacted. We are aiming for an expected time of resolution of 1 hour from now.

Update 14:25: The telephony database has been rebuilt and telephony has been successfully tested with some impacted customers. Please contact us if you are still experiencing any issues and have already rebooted your hardware.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 27/04 in Belgium and Netherlands – impacted services: all data services

Dear customers,

Please be informed that we’ll be planning a maintenance on our remote server on Thursday 27/04/2017.

All customer sessions will be disconnected during the maintenance.

 

Please find all details below:

Start: 2017-04-27 02:00*
End: 2017-04-27 05:00*
Duration: Up to 30 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: Slow internet access (solved)

Dear customers,

We experienced a DDOS attack. The attack is currently under investigation by our NOC team, and should be solved.

Please find all details below:

Start: 2017-01-26 17:10*
End: 2017-01-26 17:45*
Duration: 35 min
Impacted services: Slow internet access
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Update: Outage Closed: KPN link for fiber is down

Update: Outage cleared

Dear customers,

We are currently experiencing an outage with our KPN link for fiber. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-01-26 10:38
End: 2017-01-26 10:56
Duration: 18 minutes
Impacted services: NL Fiber
Affected Areas: Amsterdam

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: NL internet services: Solved

Update: Our services will be back online within 30 minutes

Dear customers,

We are currently experiencing an outage with internet services in the Netherlands. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-12-29 15:30
End: 2016-12-29 16:20
Duration: 50 min
Impacted services: Internet services
Affected Areas: NL

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 20/12/2016 – impacted services: 5 min loss of connectivity (closed)

Update 20/12/2016 – 06:18

Dear customers,

This  maintenance was successfully completed.

Best regards
The edpnet team

Dear customers,

Edpnet has planned a maintenance in order to migrate the lines to a new port.

Customers will need to reconnect. If some customers are unable to connect automatically, they may need to reboot their modem.

Please find all details below:

Start: 2016-12-20 05:00*
End: 2016-12-20 06:00*
Duration: 5 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time