Outage: Internet Service Brussels Region : Solved

Dear customers,

We have experienced an outage with internet connectivity in Brussels region yesterday evening. There were 2 short offline periods: 18:02 – 18:10 and 19:35 – 19:43

Our Network Operations team will investigate the cause of these two short interruptions.

Please find all details below:

Start – End: 2017-12-04 18:02* – 2017-12-04 18:10*
Start – End: 2017-12-04 19:35* – 2017-12-04 19:43*
Duration: 8 min and 8min
Impacted services: Internet Connectivity
Affected Areas: 02 Brussels Region

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony vPBX: Solved

Dear customers,

We have experienced an issue on one of our volumes due to a faulty port.  Our Network Operations team has resolved the issue by moving the affected volume.

Please find all details below:

Start: 2017-11-30 13:23*
End: 2017-11-30 14:36*
Duration: 1h13
Impacted services: vPBX
Affected Areas: vPBX clients

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: VPBX services: Solved

Dear customers,

We have experienced a major server crash on one of our VPBX servers.  Our Network Operations team has resolved the issue by forcing a hard reboot on the affected server. The service was down for +/-10 minutes during booting time.

Please find all details below:

Start: 2017-11-28 09:50
End: 2017-11-28 10:00
Duration: 10 minutes
Impacted services: VPBX
Affected Areas: VPBX (partial)

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony: Solved

Dear customers,

We have experienced an outage with our telephony services.

Please find all details below:

Start: 2017-10-17 09:28*
End: 2017-10-17 11:22*
Duration: 1hour 54minutes
Impacted services: Telephony
Affected Areas: All

Update 17/10/2017: 22:30 : Soip Switch reboot done. We are looking into the root cause of the outage to avoid it in the future.

Update 17/10/2017: 16:57 : Proximus confirms our link is back up. Our SoIP switch will be rebooted at 22:30*

Update 17/10/2017: 11:28 : We have been provided with a temporary reroute of telephony traffic until the link that is down has been fixed.

Update 17/10/2017: 10:24 :  Our NOC team is working together with Proximus and our voice system supplier to resolve the issue.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony: Solved

Dear customers,

We have experienced an outage with our Telephony services.  Our Network Operations team has worked together with our Voice System Supplier to provide a solution.

Please find all details below:

Start: 2017-10-02 10:10*
End: 2017-10-02 12:33*
Duration: 2h23
Impacted services: Telephony
Affected Areas: All

Update: 2017-10-02 11:40: We will be performing a switch reboot at 12:10* on 02/10 to implement the necessary changes on our telephony network.

Update: 2017-10-02 12:40: The reboot was successful, we will closely monitor the situation.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Several Proximus street cabinets in region Antwerp North down (Closed)

Dear customers,

Due to a fiber cut Proximus acknowledged that a number of street cabinets in the below mentioned areas are disconnected from the net. Edpnet customers connected to these street cabinets can experience an outage of their DSL connection. Our Network Operations team has investigated this outage and is currently in contact with Proximus. Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-09-28 07:46*
End: 2017-09-28 18:10*
Duration: 10 hours and 24 minutes
Impacted services: All DSL services
Affected Areas: Rijnkaai, Eilandje, Straatsburgdok-zuidkaai

EDIT 17:00: The latest ETR the splicers have provided us is today, 21:00. They will be working throughout the evening to restore connectivity to all impacted customers. The ETR remains subject to change.

EDIT 9:10: Proximus was able to bring all lines into service at 18:10 yesterday evening.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony: Solved

Update: 2017-29-09 14:10: We confirm that the capacity issues have been solved. Small maintenance works will be conducted during the weekend.

Update: 2017-29-09 11:50: We are experiencing issues with the capacity due to yesterday’s outage.  Our Network Operations team is working together with Voice System Supplier to resolve the issue.

Update: 2017-09-28 16:40 : The outage has been resolved. All SoIPs are back online, traffic flow is normal and the transmission issue has been cleared.

Update: 2017-09-28 16:15 : Our SoIP2 is back online, the telephony traffic flow is getting better. The transmission issue with Proximus is still persisting, we are working with them to get it solved asap.

Update: 2017-09-28 15:15 : Our active servers reached capacity due to a transmission issue with Proximus we encountered. Our Network Operations team is working to provide a fix. Works on SoIP2 are also still in progress.

Update: 2017-09-28 11:50 : Network Operations team is working together with Voice System Supplier to resolve the issue on our SoIP 2. Traffic has been rerouted towards our active SoIPs 1 and 3. Channel capacity issue has been solved. Database repair is in progress.

Update: 2017-09-28 11:20 : Network Operations team is looking into a fix to improve the outgoing/incoming traffic flow on our active SoIPs.

Update: 2017-09-28 10:50 : Network Operations team has made some adjustments to reroute telephony traffic towards our other servers, however, due to the change, we reached a capacity issue of our other SoIP servers.

Dear customers,

We have experienced an outage with our Telephony services due to an issue with one of our SoiP servers.

Please find all details below:

Start: 2017-09-28 09:51*
End: 2017-09-28 16:40*
Duration: 6hours 49minutes
Impacted services: Incoming/Outgoing Calls
Affected Areas: all

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Internet & Telephony: Solved

Dear customers,

We have experienced an outage with internet & telephony services.  Our Network Operations team has investigated this outage. There was a power surge at Interxion Brussels which made our main server to reboot.

Please, note that it may take some time for all the connections to be reestablished.

Please find all details below:

Start: 2017-08-07 13:19*
End: 2017-08-07 13:25*
Duration: 00:06
Impacted services: Internet & Telephony
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Inbound Telephony in The Netherlands: Solved

Dear customers,

We have experienced an outage concerning inbound telephony in the Netherlands. Our Network Operations team has provided the solution.

Please find all details below:

Start: 2017-07-26 10:30*
End: 2017-07-28 11:10*
Duration: 1:21:40:00
Impacted services: Inbound telephony
Affected Areas: all Netherlands voip service

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: No internet connectivity on ADSL/VDSL : Solved

Dear customers,

We have experienced an outage on ADSL and VDSL lines.  Our Network Operations team has found the issue and provided the solution. There was no reconnection possible if the xDSL was disconnected during the issue. All customers who had their xDSL up should not have noticed any problems.

The CPE (modem/router) should be rebooted if the issue persists.

Please find all details below:

Start: 2017-07-25 22:12*
End: 2017-07-26 11:00*
Duration: 12:48
Impacted services: Internet connectivity
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time