Info: upstream vectoring issue FRITZ!Box

Dear customers,

We would like to inform you about an issue we found with our FRITZ!Box 7360/7490 routers.

Problem: During the implementation of upstream vectoring, which allows upstream speeds up to 20Mbps, we noticed that during boot up the FRITZ!Box router synchronization falls back to 576kbps. This problem occurs only on vector profiles.

Solution: This problem is resolved in a newer firmware of the FRITZ!Box routers, but this version isn’t certified yet. We are working on an emergency certification process in cooperation with proximus.

Workaround: as the problem only occurs during the synchronization at boot up, just leave the router powered on, and after the first bad synchronization, pull out the DSL connection, wait a minute, and reseat it again. From then on the synchronization will act normally and upstream vectoring will be applied successfully.

If you have any questions left, please do not hesitate to contact us.

 

Best regards
The edpnet team


Maintenance planned on 14/12 for Walloon Brabant and Hainaut

Dear customers,

To ensure that your data solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This work may have an impact on your data communications.

This maintenance may affect your services.

Please find all details below:

Start: 2015-12-14 00:00 AM*
End: 2015-12-14 06:00 AM*
Duration: 10 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Field interventions in the Brussels region

UPDATE 25/11/2015:

Dear customer

We would like to inform you that Proximus has decided to restart executing provisioning field interventions for all products in all 19 Brussels communities and Vilvoorde, as from Wednesday 25/11/2015.

Pending orders of previous days remain under close monitoring by the Provisioning teams.

We apologise for the inconvenience the measures of the previous days might have caused and thank you for your understanding.

 

Dear customer

Due to exceptional security measures advised by the Belgian authorities, we were informed this morning that Proximus has decided that no field interventions will be executed until further notice in the Brussels region. This applies to all 19 Brussels communities and Vilvoorde.

However Proximus repair activities will be executed as usual.

Meanwhile the edpnet installation team will continue with field interventions in the Brussels region.

We will keep you informed when all activities will be resumed.

We apologize for the caused inconveniences.

 


Maintenance planned on 03/11 for Flemish region

Update 03/11 – The maintenance has been successfully completed

Dear customers,

To ensure that your data solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This work may have an impact on your data communications.

This maintenance may affect your services.

Please find all details below:

Start: 2015-11-03 05:50 AM*
End: 2015-11-03 06:10 AM*
Duration: 5 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: West and East Flanders: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 04/11 for Flemish region

Update 04/11 – The maintenance has been successfully completed

Dear customers,

Edpnet has planned a maintenance in order to perform a software upgrade on the equipment.

This maintenance may affect your services.

Please find all details below:

Start: 2015-11-04 05:50 AM*
End: 2015-11-04 06:10 AM*
Duration: 5 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: West and East Flanders: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: VoIP telephony / SIP trunking

Dear customers,

We’ve experienced an outage with VoIP/SIP services due to a fault of one of our telephony switches. For this moment the outage is solved. All services are up and running.

Please find all details below:

Start: 2015-10-25 23:45
End: 2015-10-26 10:30
Duration: 11 hours
Impacted services: VoIP telephony / SIP trunking
Affected Areas: All VoIP/SIP trunking customers in Belgium

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Info: Migration of webserver lweb05

Dear customers,

We are currently in the process of migrating linux webserver lweb05 to our new webcluster to provide a better service. This also means that newer PHP versions will become available on request.

Please verify your database settings so they are on ‘localhost’.  Connecting to the FTP server is best done by using your domain name.

This migration should be mostly transparent and will be constantly monitored. Please contact our technical helpdesk in case of issues or questions.

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Partial Outage: Cloud PBX

Dear customers,

We are currently experiencing an outage with a server used for our Cloud PBX servers. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find the info below.

Start: 2015-07-29 10:30 AM*
End: 2015-07-29 11:00 AM*
Duration: 30 minutes
Impacted services: Several Cloud PBX customers
Affected Areas:

Update 11:04 – The issue has been resolved, PBX systems are coming back online. RFO: Misbehaving failover mechanism.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Info: Spam from “info@edpnet.net”

Dear customers,

We would like to inform you about a spamwave that identifies itself as info@edpnet.net aimed at both customers and non-customers. The source seems to be a botnet.

The mail contains the subject “Uw edpnet factuur 2015xxxxxx” and an attachment. We advice our customers to verify any open invoices via my.edpnet.be.

Please do not inform invoices in the .doc format. All of our invoices are sent using .pdf. We advice those that have opened the .doc file to scan their computer for malware.

Update: Our mailservers are running on a delay as the spam is being processed. It can take several hours for the processing time to normalize. No mail will be lost.

Update: Our mailservers have processed the last of the backlog and are returning to normal functionality.

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Planned Maintenance Proximus – Charlerloi and Ghent

Dear customers,

Proximus has planned a maintenance in 2 of its data centers.
This maintenance may affect your data services. Please find the info below.

Description: Maintenance Charleroi
Start: 2015-09-02 02:00 AM*
End: 2015-09-02 04:00 AM*
Duration:15 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: Area code: 010, 060, 064, 065, 067, 068, 069, 071

Description: Maintenance Ghent
Start: 2015-09-02 02:00 AM*
End: 2015-09-02 04:00 AM*
Duration:15 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: Area code: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 091

We apologize for the inconveniences.

The edpnet team

*All times are listed in CET, Central European Time